Every guitar on VintageSilvertones is unique and we only have one copy; so each order is custom tailored for you. And, keep in mind that all these guitars are 25 or more years old and have been played. So their conditions vary. Please see the descriptions for detailed information before placing an order. If you have pre-sale questions use the contact form to request more information.
If you are in or visiting New York City you’re welcome to set up an appointment to try out the guitars; use the contact form to set up a time; our hours are very flexible. Generally, they’re 12-8pm Monday thru Friday and some afternoons on the weekends.
We accept international orders please see the FAQ before ordering. (*an additional shipping fee will be added based on location and a verified PayPal account is required. Also, buyer is responsible for all applicable tariffs and taxes.) If you have questions beyond that please contact us.
GENERAL GUITAR INFORMATION
Each guitar sold on VintageSilvertones.com is a unique vintage item. In general, we only have one of each guitar. So each order is unique and personalized for you. If you are interested in a guitar please go to the For Sale section. You can make an immediate purchase with your credit card by clicking the PayPal buy-it-now button and fill out all the appropriate information.
Otherwise, you can place an order using a check or money order by contacting us about the desired guitar, include your complete address, and we’ll send you back the complete order information. Please do not send payment until you have received an order confirmation. If the guitar is in stock we will get back to you within 1 to 2 business days (usually less) with the total cost including shipping. Once you receive confirmation the payment can be made and the guitar will be reserved for you. If payment is not received within 10 days then it will become available again.
Note: All the guitars VintageSilvertones.com sells are vintage and have a customary amount of wear. This adds to the character of the guitar. All guitars are in working condition and fully functional unless otherwise stated. We have done our best to describe and document each guitar. But there is the possibility a detail may have been missed. If you would like more photos or information about a particular guitar please contact us.
SHIPPING INFORMATION
Each guitar will be de-tuned and carefully packed for shipping. VintageSilvertones.com ships via UPS (United Parcel Service) or Federal Express using Ground shipping. Most orders within the US will be received within 5-7 days. Expedited shipping is available for an extra charge. Contact us for shipping expedited rates.
International shipping is available to most countries. If the automatically quoted Fedex shipping rate seems too high, please contact us for a better rate. All international shipments will be declared for the full value; no exceptions. This is for insurance purposes. Also, the buyer is responsible for any import taxes or tariffs upon receipt.
REFUND POLICY
VintageSilvertones.com has a 72 hour (3 day) approval policy. If you are unsatisfied with a guitar, return the item, at your cost, in the exact condition it was sent out in within 72 hours. Please contact us before shipping it back. Also, Stripe now has a new policy of no refunds on their fee. So that fee (generally $20-$50) will be deducted from the refund. We will refund your original purchase price minus the shipping cost and a 5% restocking fee upon receipt.
PAYMENT INFORMATION
VintageSilvertones.com accepts credit card payments through Stripe and PayPal. We also accept personal checks and money orders. Orders placed with a personal check will be shipped once the check clears. To place an order using a check or money order contact us about the desired guitar, include your complete address, and we will send you back the complete order information. Please do not send payment until you have received an order confirmation.
VIEWING HOURS
The guitars are available for viewing by appointment only. We only set up one appointment at time so you get a personalized viewing of the instrument(s). We are located in New York City. If you would like to set up an appointment, contact us with your desired date(s), and we’ll send you our hours during those day(s). Our hours are generally 12-8pm EST.
PRIVACY/GENERAL DATA PROTECTION REGULATION (GDPR) POLICY
We love and respect our customers and visitors. And, we hate big data. So there is minimal tracking on this site at all. The only data we collect is web server traffic; which contains basic technical information such as your IP address, browser, computer type & operating system, etc. There is no personally identifiable information in that data.
If you use our contact form to ask a question, sell a guitar, etc.; we store the information you submitted offline. It is not accessible to anyone outside of VintageSilvertones. And, it is not shared with any third-parties. We do use that information to respond to your questions. If you chose to be added to our mailing list there’s a very slight possibility you will receive a promotional email. Those will always have an unsubscribe option. But, it’s been nearly 20 years and we have yet to send a promotional email. So don’t hold your breath.
Currently, all our electronic transactions are done through Stripe or PayPal. We do not have access to any of your financial information. For information on Stripe or PayPal’s privacy policy please visit their site. We do receive your shipping address and phone number from payment processor to fulfill your order. That information is not shared with any third-parties. Our full privacy policy is here.
OTHER QUESTIONS?
Check out our FAQ (Frequently Asked Questions) area for more answers to your questions about this site and VintageSilvertone guitars.
DISCLAIMER
VintageSilvertones.com is not affiliated in anyway with Samick Music Corporation (Silvertone) or Sears, Roebuck and Co. Silvertone is a registered trademark of Samick Music Corporation